Compare Companies

Compare financial companies

Choose a category, then select two or three legal reporting firms. Every firm with a current FCA complaint observation in that category is available.

Company categoryFirst firmSecond firmThird firm, optional

Selected category

Banking and credit cards

1 July to 31 December 2025. Each firm is compared with the average of all other current reporters in this category that publish the same indicator.

Complaints opened relative to accounts or policies in force, expressed per 1,000.

UBS AG4.54+0.12 per 1,000 above the 4.42 category average (49 other firms)

Accord Mortgages Limited1.44−3.04 per 1,000 below the 4.48 category average (49 other firms)

Complaints opened or received by the reporting firm in the period.

UBS AG66Raw volume is not averaged because company scale differs.

Accord Mortgages Limited14Raw volume is not averaged because company scale differs.

Complaints recorded as closed by the reporting firm in the period.

UBS AG70Raw volume is not averaged because company scale differs.

Accord Mortgages Limited12Raw volume is not averaged because company scale differs.

The proportion of closed complaints addressed within three days.

UBS AG22.86%−15.9 percentage points below the 38.72% category average (55 other firms)

Accord Mortgages Limited16.67%−22.2 percentage points below the 38.83% category average (55 other firms)

Behind Your Money calculation: the sum of the FCA-reported within-three-days and after-three-days-but-within-eight-weeks proportions.

UBS AG98.57%+2.8 percentage points above the 95.77% category average (55 other firms)

Accord Mortgages Limited100.00%+4.3 percentage points above the 95.75% category average (55 other firms)

The proportion of closed complaints addressed after three days but within eight weeks.

UBS AG75.71%+18.7 percentage points above the 57.06% category average (55 other firms)

Accord Mortgages Limited83.33%+26.4 percentage points above the 56.92% category average (55 other firms)

The proportion of closed complaints upheld by the reporting firm. This is contextual and not ranked.

UBS AG45.71%−6.5 percentage points below the 52.25% category average (55 other firms)

Accord Mortgages Limited83.33%+31.8 percentage points above the 51.56% category average (55 other firms)

Company files

This is indicator-level evidence, not an overall rating or recommendation. The Financial Conduct Authority source remains authoritative.