Investments
Investment firms
Compare complaint rates and handling indicators across every current legal reporter in the FCA investments category.
70current legal reporters in the FCA Investments category
Complete category table
Compare every current reporter
Figures use the same FCA product group and reporting period. Missing values remain marked as not published.
Showing 70 of 70 current FCA reporters
| Legal reporting company | Complaints per 1,000 accounts or policies | Complaints per 1,000 products sold or arranged | Closed within 3 days | Closed within 8 weeks | Complaints upheld | Company file |
|---|---|---|---|---|---|---|
| AJ Bell Securities Limited | 2.09 | Not published | 37.44% | 99.91% | 51.02% | Open |
| Aviva Life Services UK Limited | 2.88 | Not published | 23.45% | 81.79% | 76.68% | Open |
| Bank of Ireland (UK) Plc | Not published | Not published | 50.00% | 100.00% | Not published | Open |
| Bank of Scotland plc | 0.25 | Not published | 10.00% | 73.33% | 30.00% | Open |
| Barclays Bank Plc | 2.11 | Not published | 25.48% | 90.16% | 66.86% | Open |
| Barclays Bank UK PLC | Not published | Not published | 26.09% | 82.61% | 69.57% | Open |
| Canada Life Limited | 2.80 | Not published | 30.95% | 97.62% | 50.00% | Open |
| Clydesdale Bank Plc | Not published | Not published | 0.00% | 100.00% | 50.00% | Open |
| Cofunds Limited | 0.92 | Not published | 13.42% | 98.85% | 51.80% | Open |
| Countrywide Assured Plc | 4.85 | 923.08 | 5.00% | 81.67% | 65.00% | Open |
| Coutts & Company | 1.93 | Not published | 13.86% | 84.16% | 73.27% | Open |
| Coventry Building Society | Not published | Not published | 0.00% | 100.00% | 0.00% | Open |
| EBS Pensions Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Embark Investment Services Limited | 1.36 | Not published | 38.67% | 93.35% | 68.28% | Open |
| Embark Services Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Equiniti Financial Services Limited | 0.48 | Not published | 38.31% | 99.86% | 35.39% | Open |
| ETORO (UK) LIMITED | 1.72 | 0.01 | 58.56% | 98.05% | 3.31% | Open |
| Family Equity Plan Limited | Not published | Not published | 42.44% | 99.41% | 46.76% | Open |
| FCE Bank Plc | Not published | Not published | Not published | Not published | Not published | Open |
| Financial Administration Services Limited | 1.37 | Not published | 14.44% | 86.05% | 51.45% | Open |
| Forester Life Limited | 0.49 | Not published | 44.47% | 98.82% | 38.54% | Open |
| Funding Circle Ltd | Not published | Not published | 0.00% | 92.31% | 53.85% | Open |
| Halifax Share Dealing Limited | 0.73 | Not published | 60.43% | 95.19% | 49.91% | Open |
| Hargreaves Lansdown Asset Management Limited | 1.33 | Not published | 28.50% | 96.70% | 43.75% | Open |
| HBOS Investment Fund Managers Limited | 2.48 | Not published | 34.90% | 95.60% | 86.19% | Open |
| HSBC UK Bank Plc | 0.76 | Not published | 14.41% | 95.59% | 63.09% | Open |
| Interactive Brokers (U.K.) Limited | 2.32 | 0.05 | 6.56% | 86.89% | 10.70% | Open |
| Interactive Investor Services Limited | 2.70 | Not published | 27.16% | 97.64% | 47.94% | Open |
| J.P. MORGAN PERSONAL INVESTING LIMITED | 2.75 | 23.53 | 34.55% | 99.64% | 57.31% | Open |
| Liverpool Victoria Financial Services Limited | 3.86 | Not published | 45.35% | 96.51% | 83.14% | Open |
| Lloyds Bank General Insurance Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Lloyds Bank PLC | 0.09 | Not published | 25.81% | 93.55% | 58.06% | Open |
| M & G Securities Limited | Not published | 1.16 | 33.55% | 97.31% | 48.40% | Open |
| MARKS AND SPENCER FINANCIAL SERVICES PLC | Not published | Not published | Not published | Not published | Not published | Open |
| MBNA Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Monzo Bank Ltd | 0.37 | Not published | 6.16% | 89.57% | 44.55% | Open |
| NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY | 1.85 | Not published | 1.52% | 77.66% | 74.11% | Open |
| Nationwide Building Society | Not published | Not published | 10.20% | 97.96% | 61.22% | Open |
| Newcastle Building Society | Not published | Not published | 100.00% | 100.00% | 83.33% | Open |
| Northern Bank Limited | Not published | Not published | Not published | Not published | Not published | Open |
| OCTOPUS MONEY UNIT TRUST MANAGERS LIMITED | 4.64 | 316.71 | 15.38% | 99.75% | 82.38% | Open |
| Phoenix Life CA Limited | 6.79 | Not published | 29.55% | 84.10% | 65.91% | Open |
| Phoenix Life Limited | 3.93 | Not published | 25.43% | 87.28% | 80.25% | Open |
| Principality Building Society | Not published | Not published | Not published | Not published | Not published | Open |
| QUILTER FINANCIAL SERVICES LIMITED | Not published | 20.16 | 0.00% | 100.00% | 51.28% | Open |
| Quilter Investment Platform Limited | 1.38 | Not published | 0.60% | 100.00% | 69.08% | Open |
| Quilter Life & Pensions Limited | 4.04 | Not published | 1.06% | 99.46% | 70.74% | Open |
| RBS Collective Investment Funds Limited | 2.56 | Not published | 48.81% | 97.97% | 23.99% | Open |
| ReAssure Life Limited | 8.13 | Not published | 40.88% | 93.71% | 84.28% | Open |
| ReAssure Limited | 3.53 | Not published | 46.62% | 91.56% | 82.07% | Open |
| Royal London Mutual Insurance Society, Limited (THE) | 0.36 | Not published | 30.80% | 95.53% | 71.43% | Open |
| Santander UK Plc | 0.42 | Not published | 32.61% | 94.57% | 51.09% | Open |
| Scottish Equitable Plc | 10.82 | Not published | 5.74% | 48.77% | 88.11% | Open |
| Scottish Friendly Assurance Society Limited | 1.86 | Not published | 14.54% | 99.25% | 74.69% | Open |
| SCOTTISH WIDOWS LIMITED | 6.62 | Not published | 28.58% | 92.57% | 88.34% | Open |
| Skipton Building Society | Not published | 17.15 | 15.15% | 100.00% | 78.79% | Open |
| ST. JAMES'S PLACE UK PLC | 1.27 | Not published | 1.29% | 92.24% | 61.21% | Open |
| St. James's Place Wealth Management Plc | Not published | 19.89 | 0.33% | 37.59% | 48.55% | Open |
| THE CO-OPERATIVE BANK P.L.C. | Not published | Not published | Not published | Not published | Not published | Open |
| The National Farmers' Union Mutual Insurance Society Limited | 0.98 | Not published | 0.00% | 100.00% | 50.00% | Open |
| The Prudential Assurance Company Limited | 4.27 | Not published | 19.59% | 91.70% | 88.97% | Open |
| The Royal Bank of Scotland Plc | 1.62 | Not published | 1.08% | 72.05% | 69.89% | Open |
| Trading 212 UK Limited | 0.53 | 2.76 | 25.54% | 99.89% | 9.46% | Open |
| True Potential Wealth Management LLP | Not published | 18.08 | 0.81% | 86.29% | 25.00% | Open |
| UBS AG | 7.34 | Not published | 56.84% | 98.52% | 67.79% | Open |
| VANGUARD ASSET MANAGEMENT, LTD. | 1.25 | Not published | 20.30% | 86.08% | 49.82% | Open |
| Wesleyan Assurance Society | 3.67 | 75.79 | 34.25% | 98.18% | 93.15% | Open |
| Yorkshire Building Society | Not published | Not published | Not published | Not published | Not published | Open |
| Zopa Bank Limited | 1.94 | Not published | 0.00% | 100.00% | 100.00% | Open |
| Zurich Assurance Ltd | 4.14 | Not published | 17.41% | 98.98% | 48.12% | Open |
How to read the ordering
Complaint-rate columns place lower values first. Timely-closure columns place higher values first. Upheld rates and raw complaint volumes are contextual and are not offered as performance rankings.
Reporting period
Compare up to three companies1 July to 31 December 2025. The table compares legal reporters, not necessarily every consumer brand within a corporate group.