Home finance
Mortgage lenders and home-finance firms
Compare complaint rates and handling indicators across every current legal reporter in the FCA home-finance category, including providers and intermediaries where the FCA publishes them.
65current legal reporters in the FCA Home finance category
Complete category table
Compare every current reporter
Figures use the same FCA product group and reporting period. Missing values remain marked as not published.
Showing 65 of 65 current FCA reporters
| Legal reporting company | Complaints per 1,000 accounts or policies | Complaints per 1,000 products sold or arranged | Closed within 3 days | Closed within 8 weeks | Complaints upheld | Company file |
|---|---|---|---|---|---|---|
| Accord Mortgages Limited | 4.39 | Not published | 21.25% | 98.00% | 63.63% | Open |
| Admiral Financial Services Limited | Not published | Not published | 42.86% | 100.00% | 85.71% | Open |
| Aldermore Bank Plc | 13.31 | 122.41 | 26.07% | 97.87% | 70.58% | Open |
| Ascent Performance Group Limited | 38.90 | Not published | 10.40% | 100.00% | 30.57% | Open |
| Aviva Life Services UK Limited | 7.84 | Not published | 15.72% | 90.22% | 40.16% | Open |
| Bank of Ireland (UK) Plc | 9.88 | Not published | 29.09% | 92.91% | 30.03% | Open |
| Bank of Scotland plc | 5.96 | Not published | 38.52% | 96.29% | 57.35% | Open |
| Barclays Bank Plc | 1.15 | Not published | Not published | Not published | 100.00% | Open |
| Barclays Bank UK PLC | 6.01 | 436.80 | 45.13% | 98.06% | 75.02% | Open |
| Cabot Credit Management Group Limited | Not published | Not published | 18.18% | 88.63% | 52.27% | Open |
| Charter Court Financial Services Limited | 17.79 | Not published | 25.27% | 99.07% | 38.62% | Open |
| Clydesdale Bank Plc | 6.82 | Not published | 15.10% | 94.70% | 64.73% | Open |
| Cofunds Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Connells Limited | Not published | 15.35 | 3.92% | 98.56% | 46.39% | Open |
| Coutts & Company | 9.46 | Not published | 15.53% | 93.20% | 57.28% | Open |
| Coventry Building Society | 2.10 | Not published | 52.88% | 99.87% | 68.32% | Open |
| Cynergy Bank Plc | 5.24 | Not published | 0.00% | 83.33% | 66.67% | Open |
| EBS Pensions Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Elderbridge Limited | 49.51 | Not published | 4.87% | 85.66% | 51.09% | Open |
| Embark Investment Services Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Embark Services Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Experian Limited | Not published | Not published | Not published | Not published | Not published | Open |
| FCE Bank Plc | Not published | Not published | Not published | Not published | Not published | Open |
| Halifax Share Dealing Limited | Not published | Not published | Not published | Not published | Not published | Open |
| HBOS Investment Fund Managers Limited | Not published | Not published | Not published | Not published | Not published | Open |
| HSBC UK Bank Plc | 5.14 | Not published | 25.22% | 92.54% | 63.02% | Open |
| Kensington Mortgage Company Limited | 16.75 | Not published | 27.79% | 99.52% | 29.32% | Open |
| Leeds Building Society | 4.42 | Not published | 47.10% | 99.57% | 60.32% | Open |
| Link Financial Outsourcing Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Lloyds Bank General Insurance Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Lloyds Bank PLC | 7.48 | Not published | 34.60% | 94.94% | 63.29% | Open |
| LONDON & COUNTRY MORTGAGES LIMITED | Not published | 16.32 | 18.18% | 99.83% | 64.13% | Open |
| MARKS AND SPENCER FINANCIAL SERVICES PLC | Not published | Not published | Not published | Not published | Not published | Open |
| MBNA Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Metro Bank PLC | 7.38 | 275.36 | 42.07% | 99.31% | 75.17% | Open |
| NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY | 5.30 | Not published | 59.56% | 90.25% | 55.01% | Open |
| Nationwide Building Society | 3.24 | Not published | 31.24% | 99.52% | 52.42% | Open |
| Newcastle Building Society | 5.60 | Not published | 69.86% | 100.00% | 36.07% | Open |
| Northern Bank Limited | 2.29 | Not published | 19.77% | 100.00% | 44.19% | Open |
| OneSavings Bank Plc | 16.39 | Not published | 16.97% | 94.00% | 49.17% | Open |
| Paragon Bank Plc | 2.97 | Not published | 26.91% | 94.78% | 54.62% | Open |
| Pepper (UK) Limited | 32.71 | Not published | 17.13% | 97.91% | 42.34% | Open |
| Phoenix Life Limited | 51.09 | Not published | 0.00% | 100.00% | 42.86% | Open |
| Principality Building Society | 3.87 | Not published | 44.58% | 98.74% | 45.09% | Open |
| QUILTER FINANCIAL SERVICES LIMITED | Not published | 0.45 | 0.00% | 100.00% | 0.00% | Open |
| ReAssure Limited | 0.00 | Not published | Not published | Not published | Not published | Open |
| Santander UK Plc | 4.20 | Not published | 51.90% | 99.76% | 64.62% | Open |
| Scottish Equitable Plc | Not published | Not published | Not published | Not published | Not published | Open |
| SCOTTISH WIDOWS LIMITED | Not published | Not published | Not published | Not published | Not published | Open |
| SECURE TRUST BANK PUBLIC LIMITED COMPANY | Not published | Not published | Not published | Not published | 100.00% | Open |
| Shawbrook Bank Limited | 18.03 | Not published | 13.00% | 96.00% | 56.25% | Open |
| Skipton Building Society | 3.32 | Not published | 46.27% | 99.40% | 77.31% | Open |
| St. James's Place Wealth Management Plc | Not published | 1.04 | 0.00% | 22.22% | 18.52% | Open |
| Swift 1st Limited | 108.48 | Not published | 46.26% | 100.00% | 14.80% | Open |
| THE CO-OPERATIVE BANK P.L.C. | 7.99 | Not published | 41.22% | 99.55% | 57.62% | Open |
| The Mortgage Works (UK) Plc | 5.18 | Not published | 23.39% | 99.74% | 52.50% | Open |
| The Prudential Assurance Company Limited | 5.01 | Not published | 10.00% | 45.00% | 32.50% | Open |
| The Royal Bank of Scotland Plc | 10.62 | Not published | 49.05% | 88.97% | 50.21% | Open |
| Topaz Finance Limited | 24.13 | Not published | 29.65% | 97.55% | 37.41% | Open |
| True Potential Wealth Management LLP | Not published | 0.41 | Not published | Not published | Not published | Open |
| TSB Bank plc | 6.36 | Not published | 58.07% | 98.75% | 53.28% | Open |
| UBS AG | 30.11 | Not published | 10.00% | 90.00% | 0.00% | Open |
| UK Mortgage Lending Ltd | 12.16 | Not published | 34.21% | 98.60% | 51.63% | Open |
| Yorkshire Building Society | 8.21 | Not published | 18.89% | 98.33% | 74.26% | Open |
| Zurich Assurance Ltd | Not published | Not published | 0.00% | 100.00% | 0.00% | Open |
How to read the ordering
Complaint-rate columns place lower values first. Timely-closure columns place higher values first. Upheld rates and raw complaint volumes are contextual and are not offered as performance rankings.
Reporting period
Compare up to three companies1 July to 31 December 2025. The table compares legal reporters, not necessarily every consumer brand within a corporate group.