Reading the evidence
Guides to FCA data
The complaints guide applies across every financial-company category. Insurance claims remain separate because they use different measures and a different FCA dataset.
How to read FCA complaint data
One general guide for banks, lenders, insurers, investment firms and pension providers.
Read guideGuide 02 · Insurance claimsHow to read insurance claims data
What acceptance, frequency, complaint and payout measures can and cannot tell you.
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