Pensions and decumulation
Pension providers
Compare complaint rates and handling indicators across every current legal reporter in the FCA pensions and decumulation category.
63current legal reporters in the FCA Pensions and decumulation category
Complete category table
Compare every current reporter
Figures use the same FCA product group and reporting period. Missing values remain marked as not published.
Showing 63 of 63 current FCA reporters
| Legal reporting company | Complaints per 1,000 accounts or policies | Complaints per 1,000 products sold or arranged | Closed within 3 days | Closed within 8 weeks | Complaints upheld | Company file |
|---|---|---|---|---|---|---|
| AJ Bell Management Limited | 3.81 | Not published | 37.39% | 99.81% | 53.40% | Open |
| AJ Bell Securities Limited | 1.14 | Not published | 34.32% | 100.00% | 48.18% | Open |
| Aviva Life Services UK Limited | 2.11 | Not published | 26.42% | 92.32% | 68.41% | Open |
| Bank of Scotland plc | 0.10 | Not published | 0.00% | 60.00% | 30.00% | Open |
| Barclays Bank Plc | Not published | Not published | 26.87% | 95.53% | 65.67% | Open |
| Barclays Bank UK PLC | Not published | 0.04 | 100.00% | 100.00% | 0.00% | Open |
| Canada Life Limited | 0.72 | Not published | 13.19% | 95.48% | 78.13% | Open |
| Clydesdale Bank Plc | Not published | Not published | Not published | Not published | Not published | Open |
| Cofunds Limited | 4.28 | Not published | 26.39% | 100.00% | 50.00% | Open |
| Countrywide Assured Plc | 4.22 | Not published | 41.60% | 80.70% | 43.61% | Open |
| Coutts & Company | 4.84 | Not published | 0.00% | 75.00% | 90.00% | Open |
| EBS Pensions Limited | 34.21 | Not published | 0.64% | 40.72% | 93.17% | Open |
| Embark Investment Services Limited | 3.35 | Not published | 43.36% | 97.44% | 76.22% | Open |
| Embark Services Limited | 14.23 | Not published | 1.39% | 35.42% | 91.67% | Open |
| Equiniti Financial Services Limited | 24.83 | Not published | 0.00% | 100.00% | 27.27% | Open |
| FCE Bank Plc | Not published | Not published | Not published | Not published | Not published | Open |
| FIL Life Insurance Limited | 1.28 | Not published | 21.54% | 88.82% | 46.14% | Open |
| Financial Administration Services Limited | 3.50 | Not published | 16.96% | 82.51% | 56.18% | Open |
| Forester Life Limited | 1.40 | Not published | 38.10% | 95.24% | 42.86% | Open |
| Halifax Share Dealing Limited | 6.53 | Not published | 45.65% | 95.65% | 56.52% | Open |
| Hargreaves Lansdown Asset Management Limited | 2.51 | Not published | 20.10% | 98.01% | 55.92% | Open |
| HBOS Investment Fund Managers Limited | Not published | Not published | Not published | Not published | Not published | Open |
| HSBC UK Bank Plc | 0.20 | Not published | 4.62% | 61.54% | 56.92% | Open |
| Interactive Investor Services Limited | 2.38 | Not published | 8.73% | 94.76% | 53.71% | Open |
| J.P. MORGAN PERSONAL INVESTING LIMITED | 10.76 | 150.92 | 12.23% | 98.92% | 70.86% | Open |
| JAMES HAY ADMINISTRATION COMPANY LIMITED | 15.17 | 417.94 | 9.02% | 89.48% | 68.31% | Open |
| Legal and General Assurance Society Limited | 1.30 | Not published | 14.88% | 99.01% | 75.31% | Open |
| Liverpool Victoria Financial Services Limited | 2.55 | Not published | 52.58% | 98.35% | 83.33% | Open |
| Lloyds Bank General Insurance Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Lloyds Bank PLC | 0.29 | Not published | 4.35% | 71.74% | 36.96% | Open |
| MARKS AND SPENCER FINANCIAL SERVICES PLC | Not published | Not published | Not published | Not published | Not published | Open |
| MBNA Limited | Not published | Not published | Not published | Not published | Not published | Open |
| Monzo Bank Ltd | 0.98 | Not published | 2.17% | 65.21% | 28.26% | Open |
| NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY | 2.96 | Not published | 2.22% | 55.55% | 60.00% | Open |
| Nationwide Building Society | Not published | Not published | 33.33% | 100.00% | Not published | Open |
| Newcastle Building Society | 0.00 | Not published | Not published | Not published | Not published | Open |
| Northern Bank Limited | Not published | Not published | Not published | Not published | Not published | Open |
| OCTOPUS MONEY UNIT TRUST MANAGERS LIMITED | 3.69 | 2339.81 | 13.25% | 100.00% | 84.74% | Open |
| People's Administration Services Limited | 0.36 | Not published | 13.80% | 96.48% | 50.02% | Open |
| Phoenix Life CA Limited | 1.91 | Not published | 20.15% | 88.51% | 61.58% | Open |
| Phoenix Life Limited | 2.18 | Not published | 34.96% | 91.43% | 78.61% | Open |
| QUILTER FINANCIAL SERVICES LIMITED | Not published | 18.27 | 0.00% | 100.00% | 34.93% | Open |
| Quilter Life & Pensions Limited | 3.09 | Not published | 1.10% | 100.00% | 67.56% | Open |
| ReAssure Life Limited | 3.64 | Not published | 25.64% | 92.95% | 85.26% | Open |
| ReAssure Limited | 2.10 | Not published | 35.53% | 84.89% | 81.23% | Open |
| Rothesay Life Plc | 1.07 | Not published | 20.04% | 99.83% | 24.96% | Open |
| Royal London Mutual Insurance Society, Limited (THE) | 1.57 | Not published | 25.41% | 90.09% | 67.36% | Open |
| Santander UK Plc | Not published | Not published | 4.76% | 80.95% | 42.86% | Open |
| Scottish Equitable Plc | 1.65 | Not published | 14.33% | 63.88% | 65.53% | Open |
| Scottish Friendly Assurance Society Limited | 3.14 | Not published | 4.91% | 97.24% | 79.14% | Open |
| SCOTTISH WIDOWS LIMITED | 1.06 | Not published | 21.62% | 93.14% | 84.87% | Open |
| Skipton Building Society | Not published | 27.58 | 7.69% | 100.00% | 78.85% | Open |
| ST. JAMES'S PLACE UK PLC | 0.94 | Not published | 1.75% | 96.32% | 63.57% | Open |
| St. James's Place Wealth Management Plc | Not published | 22.71 | 0.85% | 43.52% | 43.82% | Open |
| THE CO-OPERATIVE BANK P.L.C. | Not published | Not published | Not published | Not published | Not published | Open |
| The National Farmers' Union Mutual Insurance Society Limited | 0.71 | Not published | 1.32% | 100.00% | 56.58% | Open |
| The Prudential Assurance Company Limited | 2.84 | Not published | 12.32% | 90.91% | 84.43% | Open |
| The Royal Bank of Scotland Plc | 1.49 | Not published | 0.00% | 0.00% | 100.00% | Open |
| True Potential Wealth Management LLP | Not published | 119.04 | 1.99% | 89.46% | 15.81% | Open |
| UBS AG | Not published | 250.00 | 33.33% | 100.00% | 33.33% | Open |
| VANGUARD ASSET MANAGEMENT, LTD. | 3.23 | Not published | 8.05% | 77.51% | 63.09% | Open |
| Wesleyan Assurance Society | 5.49 | 720.13 | 27.47% | 95.92% | 89.27% | Open |
| Zurich Assurance Ltd | 2.76 | 3858.59 | 26.25% | 97.68% | 38.10% | Open |
How to read the ordering
Complaint-rate columns place lower values first. Timely-closure columns place higher values first. Upheld rates and raw complaint volumes are contextual and are not offered as performance rankings.
Reporting period
Compare up to three companies1 July to 31 December 2025. The table compares legal reporters, not necessarily every consumer brand within a corporate group.