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Compare financial companies

Choose a category, then select two or three legal reporting firms. Every firm with a current FCA complaint observation in that category is available.

Company categoryFirst firmSecond firmThird firm, optional

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Pensions and decumulation

1 July to 31 December 2025. Each firm is compared with the average of all other current reporters in this category that publish the same indicator.

Complaints opened relative to accounts or policies in force, expressed per 1,000.

JAMES HAY ADMINISTRATION COMPANY LIMITED15.17+11.23 per 1,000 above the 3.94 category average (45 other firms)

AJ Bell Management Limited3.81−0.38 per 1,000 below the 4.19 category average (45 other firms)

Complaints opened relative to products sold, advised on or arranged, expressed per 1,000.

JAMES HAY ADMINISTRATION COMPANY LIMITED417.94−332.77 per 1,000 below the 750.71 category average (10 other firms)

AJ Bell Management LimitedNot publishedNo category average is available.

Complaints opened or received by the reporting firm in the period.

JAMES HAY ADMINISTRATION COMPANY LIMITED764Raw volume is not averaged because company scale differs.

AJ Bell Management Limited1,051Raw volume is not averaged because company scale differs.

Complaints recorded as closed by the reporting firm in the period.

JAMES HAY ADMINISTRATION COMPANY LIMITED732Raw volume is not averaged because company scale differs.

AJ Bell Management Limited1,043Raw volume is not averaged because company scale differs.

The proportion of closed complaints addressed within three days.

JAMES HAY ADMINISTRATION COMPANY LIMITED9.02%−9.6 percentage points below the 18.60% category average (53 other firms)

AJ Bell Management Limited37.39%+19.3 percentage points above the 18.06% category average (53 other firms)

Behind Your Money calculation: the sum of the FCA-reported within-three-days and after-three-days-but-within-eight-weeks proportions.

JAMES HAY ADMINISTRATION COMPANY LIMITED89.48%+3.7 percentage points above the 85.82% category average (53 other firms)

AJ Bell Management Limited99.81%+14.2 percentage points above the 85.62% category average (53 other firms)

The proportion of closed complaints addressed after three days but within eight weeks.

JAMES HAY ADMINISTRATION COMPANY LIMITED80.46%+13.2 percentage points above the 67.22% category average (53 other firms)

AJ Bell Management Limited62.42%−5.1 percentage points below the 67.56% category average (53 other firms)

The proportion of closed complaints upheld by the reporting firm. This is contextual and not ranked.

JAMES HAY ADMINISTRATION COMPANY LIMITED68.31%+8.4 percentage points above the 59.89% category average (52 other firms)

AJ Bell Management Limited53.40%−6.8 percentage points below the 60.18% category average (52 other firms)

Company files

This is indicator-level evidence, not an overall rating or recommendation. The Financial Conduct Authority source remains authoritative.