Compare Companies

Compare financial companies

Choose a category, then select two or three legal reporting firms. Every firm with a current FCA complaint observation in that category is available.

Company categoryFirst firmSecond firmThird firm, optional

Selected category

Home finance

1 July to 31 December 2025. Each firm is compared with the average of all other current reporters in this category that publish the same indicator.

Complaints opened relative to accounts or policies in force, expressed per 1,000.

Aviva Life Services UK Limited7.84−6.28 per 1,000 below the 14.12 category average (41 other firms)

Accord Mortgages Limited4.39−9.81 per 1,000 below the 14.20 category average (41 other firms)

Complaints opened or received by the reporting firm in the period.

Aviva Life Services UK Limited730Raw volume is not averaged because company scale differs.

Accord Mortgages Limited936Raw volume is not averaged because company scale differs.

Complaints recorded as closed by the reporting firm in the period.

Aviva Life Services UK Limited757Raw volume is not averaged because company scale differs.

Accord Mortgages Limited899Raw volume is not averaged because company scale differs.

The proportion of closed complaints addressed within three days.

Aviva Life Services UK Limited15.72%−11.7 percentage points below the 27.43% category average (46 other firms)

Accord Mortgages Limited21.25%−6.1 percentage points below the 27.31% category average (46 other firms)

Behind Your Money calculation: the sum of the FCA-reported within-three-days and after-three-days-but-within-eight-weeks proportions.

Aviva Life Services UK Limited90.22%−3.7 percentage points below the 93.93% category average (46 other firms)

Accord Mortgages Limited98.00%+4.2 percentage points above the 93.76% category average (46 other firms)

The proportion of closed complaints addressed after three days but within eight weeks.

Aviva Life Services UK Limited74.50%+5.9 percentage points above the 68.55% category average (49 other firms)

Accord Mortgages Limited76.75%+8.2 percentage points above the 68.50% category average (49 other firms)

The proportion of closed complaints upheld by the reporting firm. This is contextual and not ranked.

Aviva Life Services UK Limited40.16%−11.4 percentage points below the 51.59% category average (48 other firms)

Accord Mortgages Limited63.63%+12.5 percentage points above the 51.10% category average (48 other firms)

Company files

This is indicator-level evidence, not an overall rating or recommendation. The Financial Conduct Authority source remains authoritative.