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Choose a category, then select two or three legal reporting firms. Every firm with a current FCA complaint observation in that category is available.

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Home finance

1 July to 31 December 2025. Each firm is compared with the average of all other current reporters in this category that publish the same indicator.

Contextual complaint rate

Complaints opened relative to accounts or policies in force, expressed per 1,000.

LONDON & COUNTRY MORTGAGES LIMITEDNot publishedNo category average is available.
Accord Mortgages Limited4.39−9.81 per 1,000 below the 14.20 category average (41 other firms)

Intermediation complaint rate

Complaints opened relative to products sold, advised on or arranged, expressed per 1,000.

LONDON & COUNTRY MORTGAGES LIMITED16.32−105.37 per 1,000 below the 121.69 category average (7 other firms)
Accord Mortgages LimitedNot publishedNo category average is available.

Complaints opened

Complaints opened or received by the reporting firm in the period.

LONDON & COUNTRY MORTGAGES LIMITED597Raw volume is not averaged because company scale differs.
Accord Mortgages Limited936Raw volume is not averaged because company scale differs.

Complaints closed

Complaints recorded as closed by the reporting firm in the period.

LONDON & COUNTRY MORTGAGES LIMITED605Raw volume is not averaged because company scale differs.
Accord Mortgages Limited899Raw volume is not averaged because company scale differs.

Closed within 3 days

The proportion of closed complaints addressed within three days.

LONDON & COUNTRY MORTGAGES LIMITED18.18%−9.2 percentage points below the 27.38% category average (46 other firms)
Accord Mortgages Limited21.25%−6.1 percentage points below the 27.31% category average (46 other firms)

Closed within 8 weeks

Behind Your Money calculation: the sum of the FCA-reported within-three-days and after-three-days-but-within-eight-weeks proportions.

LONDON & COUNTRY MORTGAGES LIMITED99.83%+6.1 percentage points above the 93.72% category average (46 other firms)
Accord Mortgages Limited98.00%+4.2 percentage points above the 93.76% category average (46 other firms)

Closed after 3 days but within 8 weeks

The proportion of closed complaints addressed after three days but within eight weeks.

LONDON & COUNTRY MORTGAGES LIMITED81.65%+13.2 percentage points above the 68.40% category average (49 other firms)
Accord Mortgages Limited76.75%+8.2 percentage points above the 68.50% category average (49 other firms)

Complaints upheld by firm

The proportion of closed complaints upheld by the reporting firm. This is contextual and not ranked.

LONDON & COUNTRY MORTGAGES LIMITED64.13%+13.0 percentage points above the 51.09% category average (48 other firms)
Accord Mortgages Limited63.63%+12.5 percentage points above the 51.10% category average (48 other firms)

Company files

See full history, peer context and reporting scope

LONDON & COUNTRY MORTGAGES LIMITEDAccord Mortgages Limited

This is indicator-level evidence, not an overall rating or recommendation. The Financial Conduct Authority source remains authoritative.