Contextual complaint rate
Complaints opened relative to accounts or policies in force, expressed per 1,000.
Compare Companies
Compare financial companies
Choose a category, then select two or three legal reporting firms. Every firm with a current FCA complaint observation in that category is available.
Selected category
Insurance and pure protection
1 July to 31 December 2025. Each firm is compared with the average of all other current reporters in this category that publish the same indicator.
Intermediation complaint rate
Complaints opened relative to products sold, advised on or arranged, expressed per 1,000.
Complaints opened
Complaints opened or received by the reporting firm in the period.
Complaints closed
Complaints recorded as closed by the reporting firm in the period.
Closed within 3 days
The proportion of closed complaints addressed within three days.
Closed within 8 weeks
Behind Your Money calculation: the sum of the FCA-reported within-three-days and after-three-days-but-within-eight-weeks proportions.
Closed after 3 days but within 8 weeks
The proportion of closed complaints addressed after three days but within eight weeks.
Complaints upheld by firm
The proportion of closed complaints upheld by the reporting firm. This is contextual and not ranked.
Company files
See full history, peer context and reporting scope
This is indicator-level evidence, not an overall rating or recommendation. The Financial Conduct Authority source remains authoritative.