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Compare financial companies

Choose a category, then select two or three legal reporting firms. Every firm with a current FCA complaint observation in that category is available.

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Investments

1 July to 31 December 2025. Each firm is compared with the average of all other current reporters in this category that publish the same indicator.

Complaints opened relative to accounts or policies in force, expressed per 1,000.

Hargreaves Lansdown Asset Management Limited1.33−1.35 per 1,000 below the 2.68 category average (46 other firms)

AJ Bell Securities Limited2.09−0.57 per 1,000 below the 2.66 category average (46 other firms)

Complaints opened or received by the reporting firm in the period.

Hargreaves Lansdown Asset Management Limited4,759Raw volume is not averaged because company scale differs.

AJ Bell Securities Limited1,140Raw volume is not averaged because company scale differs.

Complaints recorded as closed by the reporting firm in the period.

Hargreaves Lansdown Asset Management Limited4,789Raw volume is not averaged because company scale differs.

AJ Bell Securities Limited1,127Raw volume is not averaged because company scale differs.

The proportion of closed complaints addressed within three days.

Hargreaves Lansdown Asset Management Limited28.50%+5.0 percentage points above the 23.50% category average (59 other firms)

AJ Bell Securities Limited37.44%+14.1 percentage points above the 23.35% category average (59 other firms)

Behind Your Money calculation: the sum of the FCA-reported within-three-days and after-three-days-but-within-eight-weeks proportions.

Hargreaves Lansdown Asset Management Limited96.70%+4.7 percentage points above the 91.98% category average (59 other firms)

AJ Bell Securities Limited99.91%+8.0 percentage points above the 91.93% category average (59 other firms)

The proportion of closed complaints addressed after three days but within eight weeks.

Hargreaves Lansdown Asset Management Limited68.20%−0.8 percentage points below the 69.01% category average (60 other firms)

AJ Bell Securities Limited62.47%−6.6 percentage points below the 69.11% category average (60 other firms)

The proportion of closed complaints upheld by the reporting firm. This is contextual and not ranked.

Hargreaves Lansdown Asset Management Limited43.75%−15.3 percentage points below the 59.04% category average (58 other firms)

AJ Bell Securities Limited51.02%−7.9 percentage points below the 58.91% category average (58 other firms)

Company files

This is indicator-level evidence, not an overall rating or recommendation. The Financial Conduct Authority source remains authoritative.