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Official source record

FCA General Insurance Value Measures

Claims frequency, acceptance, complaints and payout measures for general-insurance products, reported as market aggregates and firm-level bands.

Publisher
Financial Conduct Authority
Reporting period
1 January to 31 December 2025, with a restated 2024 comparison
Publication date
2026-07-21
Retrieved
2026-08-23
Licence
UK Open Government Licence for FCA-owned numerical datasets
Artifact hash
2ef775e9c6ee999ffa3e9da19180982bc222bac23c3c3db5dc3e51739622bdc2
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Lineage

How it reaches the page

  1. The official workbook is stored immutably and identified by its artifact hash.
  2. Product variants and metric definitions are normalised before the consumer projection is built.
  3. 2024 is treated as a restated comparison supplied with the 2025 release, not as an unrevised historical snapshot.

Known limitations

What the figures cannot settle alone

  • Firm-level values are published in bands, so the site does not imply false precision.
  • Product variants are not automatically comparable, even when their labels sound similar.
  • The FCA flags inconsistent reporting for home-insurance claims acceptance; this site keeps that indicator neutral.

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