Firm reporting period: 2025-07-01 to 2025-12-31
Official complaint trends and same-category comparisons for this FCA legal reporting entity.
There is not enough comparable evidence to assess the current position; historical comparison is unavailable.
Consumer credit. Figures are limited to this FCA product group and compared only with other reporters in the same group. History: 2024 H2 to 2025 H2 FCA releases. Release labels may differ from a firm’s reporting dates.
No current key indicators are available for this product group.
| Period | Company | Other firms’ average | Source type |
|---|---|---|---|
| 2024 H2 | 2,117 | 10,955 (138 firms) | FCA reported |
| 2025 H1 | 2,046 | 13,520 (129 firms) | FCA reported |
| 2025 H2 | 2,168 | 25,353 (150 firms) | FCA reported |
| Period | Company | Other firms’ average | Source type |
|---|---|---|---|
| 2024 H2 | 37.48% | 38.37% (137 firms) | FCA reported |
| 2025 H1 | 38.19% | 39.11% (129 firms) | FCA reported |
| 2025 H2 | 38.89% | 35.91% (150 firms) | FCA reported |
Official observations and clearly labelled calculations from published FCA product figures are shown. Other gaps remain gaps. Raw complaint counts and upheld rates are context only. View FCA release details.
Peer averages are unweighted and exclude this company. Same-category firms may differ in business mix. Raw counts and upheld rates are context only, not quality ratings.
A raw count. Larger businesses commonly receive more complaints, so this is not a ranking measure.
FCA reportedA raw count of complaints closed during the period. It may include complaints opened earlier.
FCA reportedContext only. A lower upheld rate is not automatically evidence of better complaint handling.
FCA reportedSource
FCA firm-level complaints data 2025 H2. The FCA source remains authoritative.
Place this legal reporter beside up to two others from the same FCA product category.
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