1 available point
One available pointComplaints opened
A chart is not shown because fewer than two observations are available.
| Period | Company | Other firms’ average | Source type |
|---|---|---|---|
| 2025 H2 | 517 | 1,286 (62 firms) | FCA reported |
FIL Life Insurance Limited
Firm reporting period: 2025-07-01 to 2025-12-31
Official complaint trends and same-category comparisons for this FCA legal reporting entity.
Conclusion
The complaint rate is below peers and complaint resolution is faster; historical comparison is unavailable.
Pensions and decumulation. Figures are limited to this FCA product group and compared only with other reporters in the same group. History: 2024 H2 to 2025 H2 FCA releases. Release labels may differ from a firm’s reporting dates.
| Indicator | Current value | Compared with peers | Compared with 2024 H2 |
|---|---|---|---|
| Complaint ratePer 1,000 accounts or policies | 1.28 | FavourablePeer average 4.25 · 45 firms | UnavailableNo comparable observation for this window |
| Closed within 3 daysShare of complaints closed | 21.54% | FavourablePeer average 18.36% · 53 firms | UnavailableNo comparable observation for this window |
| Closed within 8 weeksShare of complaints closed | 88.82% | FavourablePeer average 85.83% · 53 firms | UnavailableNo comparable observation for this window |
1 available point
One available pointClosed within 3 days
A chart is not shown because fewer than two observations are available.
| Period | Company | Other firms’ average | Source type |
|---|---|---|---|
| 2025 H2 | 21.54% | 18.36% (53 firms) | FCA reported |
1 available point
One available pointComplaints upheld by firm
A chart is not shown because fewer than two observations are available.
| Period | Company | Other firms’ average | Source type |
|---|---|---|---|
| 2025 H2 | 46.14% | 60.31% (52 firms) | FCA reported |
1 available point
One available pointComplaints per 1,000 accounts or policies
A chart is not shown because fewer than two observations are available.
| Period | Company | Other firms’ average | Source type |
|---|---|---|---|
| 2025 H2 | 1.28 | 4.25 (45 firms) | FCA reported |
Official observations and clearly labelled calculations from published FCA product figures are shown. Other gaps remain gaps. Raw complaint counts and upheld rates are context only. View FCA release details.
All indicators and reporting details
Peer averages are unweighted and exclude this company. Same-category firms may differ in business mix. Raw counts and upheld rates are context only, not quality ratings.
Contextual complaint rate
1.28Complaints per 1,000 accounts or policies. Lower can be favourable only when compared with a genuinely similar business.
FCA reportedComplaints opened
517A raw count. Larger businesses commonly receive more complaints, so this is not a ranking measure.
FCA reportedComplaints closed
492A raw count of complaints closed during the period. It may include complaints opened earlier.
FCA reportedClosed within 3 days
21.54%The share closed within three days. Higher is generally favourable, subject to reporting scope.
FCA reportedClosed within 8 weeks
88.82%Behind Your Money calculation adding the FCA's two published closure bands.
Behind Your Money calculationClosed after 3 days but within 8 weeks
67.28%The share closed after three days but within eight weeks.
FCA reportedComplaints upheld by firm
46.14%Context only. A lower upheld rate is not automatically evidence of better complaint handling.
FCA reportedSource
Financial Conduct Authority
FCA firm-level complaints data 2025 H2. The FCA source remains authoritative.
- As of
- 2026-05-15
- FCA release
- 2025 H2
- Firm reporting period
- 2025-07-01 to 2025-12-31
- Licence
- Open Government Licence v3.0
Place this legal reporter beside up to two others from the same FCA product category.
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