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Official FCA dataFCA release 2025 H2, published 2026-05-15

Hiscox Insurance Company Limited

Firm reporting period: 2025-07-01 to 2025-12-31

No complaint metric is published for this entity in 2025 H2, but earlier FCA observations are retained below.

Joint reporting affects the scope

The FCA workbook indicates that this return includes, or may include, another reporting firm. Do not interpret the figures as necessarily belonging to this legal company alone.

Conclusion

There is not enough comparable evidence to assess the current position; historical comparison is unavailable.

All products. Totals across the main product groups reported by this legal entity. Missing historical totals are calculated from the published FCA product figures. History: 2024 H2 to 2025 H2 FCA releases. Release labels may differ from a firm’s reporting dates.

No current key indicators are available for this product group.

Charts

Choose charts · 3 selected
2 available points

Complaints opened

Unchanged since 2024 H2
CompanyOther same-category firms’ average
58454250024 H225 H125 H2
2025 H1510
Other firms’ average574
Calculated from published FCA product figures
View all figures
Complaints opened historical values
PeriodCompanyOther firms’ averageSource type
2024 H2510Not availableCalculated from FCA product figures
2025 H1510574 (1 firms)Calculated from FCA product figures
2 available points

Closed within 3 days

Up 3.44 percentage points since 2024 H2
CompanyOther same-category firms’ average
11.17%6.59%2.01%24 H225 H125 H2
2025 H110.06%
Other firms’ average3.12%
Calculated from published FCA product figures
View all figures
Closed within 3 days historical values
PeriodCompanyOther firms’ averageSource type
2024 H26.62%Not availableCalculated from FCA product figures
2025 H110.06%3.12% (1 firms)Calculated from FCA product figures
2 available points

Complaints upheld by firm

Up 3.15 percentage points since 2024 H2
CompanyOther same-category firms’ average
56.13%53.55%50.98%24 H225 H125 H2
2025 H155.13%
Other firms’ average54.97%
Calculated from published FCA product figures
View all figures
Complaints upheld by firm historical values
PeriodCompanyOther firms’ averageSource type
2024 H251.98%Not availableCalculated from FCA product figures
2025 H155.13%54.97% (1 firms)Calculated from FCA product figures

Official observations and clearly labelled calculations from published FCA product figures are shown. Other gaps remain gaps. Raw complaint counts and upheld rates are context only. View FCA release details.

All indicators and reporting details

Peer averages are unweighted and exclude this company. Same-category firms may differ in business mix. Raw counts and upheld rates are context only, not quality ratings.

Source

Financial Conduct Authority

FCA firm-level complaints data 2025 H2. The FCA source remains authoritative.

As of
2026-05-15
FCA release
2025 H2
Firm reporting period
2025-07-01 to 2025-12-31
Licence
Open Government Licence v3.0
Open the FCA publication
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