1 available point
One available pointComplaints opened
A chart is not shown because fewer than two observations are available.
| Period | Company | Other firms’ average | Source type |
|---|---|---|---|
| 2025 H2 | 682 | 25,363 (150 firms) | FCA reported |
My Finance Club Limited
Firm reporting period: 2025-07-01 to 2025-12-31
Official complaint trends and same-category comparisons for this FCA legal reporting entity.
Conclusion
There is not enough comparable evidence to assess the current position; historical comparison is unavailable.
Consumer credit. Figures are limited to this FCA product group and compared only with other reporters in the same group. History: 2024 H2 to 2025 H2 FCA releases. Release labels may differ from a firm’s reporting dates.
No current key indicators are available for this product group.
1 available point
One available pointComplaints upheld by firm
A chart is not shown because fewer than two observations are available.
| Period | Company | Other firms’ average | Source type |
|---|---|---|---|
| 2025 H2 | 39.12% | 35.90% (150 firms) | FCA reported |
Official observations and clearly labelled calculations from published FCA product figures are shown. Other gaps remain gaps. Raw complaint counts and upheld rates are context only. View FCA release details.
All indicators and reporting details
Peer averages are unweighted and exclude this company. Same-category firms may differ in business mix. Raw counts and upheld rates are context only, not quality ratings.
Complaints opened
682A raw count. Larger businesses commonly receive more complaints, so this is not a ranking measure.
FCA reportedComplaints closed
703A raw count of complaints closed during the period. It may include complaints opened earlier.
FCA reportedComplaints upheld by firm
39.12%Context only. A lower upheld rate is not automatically evidence of better complaint handling.
FCA reportedSource
Financial Conduct Authority
FCA firm-level complaints data 2025 H2. The FCA source remains authoritative.
- As of
- 2026-05-15
- FCA release
- 2025 H2
- Firm reporting period
- 2025-07-01 to 2025-12-31
- Licence
- Open Government Licence v3.0
Place this legal reporter beside up to two others from the same FCA product category.
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