Firm reporting period: 2025-07-01 to 2025-12-31
Official complaint trends and same-category comparisons for this FCA legal reporting entity.
The available key indicators look favourable versus peers; historical comparison is unavailable.
Home finance. Figures are limited to this FCA product group and compared only with other reporters in the same group. History: 2024 H2 to 2025 H2 FCA releases. Release labels may differ from a firm’s reporting dates.
| Indicator | Current value | Compared with peers | Compared with 2024 H2 |
|---|---|---|---|
| Complaint ratePer 1,000 accounts or policies | 0.00 | FavourablePeer average 14.31 · 41 firms | UnavailableNo comparable observation for this window |
| Period | Company | Other firms’ average | Source type |
|---|---|---|---|
| 2025 H1 | 1 | 1,172 (58 firms) | FCA reported |
| 2025 H2 | 0 | 1,056 (63 firms) | FCA reported |
A chart is not shown because fewer than two observations are available.
| Period | Company | Other firms’ average | Source type |
|---|---|---|---|
| 2025 H1 | 0.00% | 30.42% (43 firms) | FCA reported |
A chart is not shown because fewer than two observations are available.
| Period | Company | Other firms’ average | Source type |
|---|---|---|---|
| 2025 H1 | 0.00% | 49.93% (44 firms) | FCA reported |
| Period | Company | Other firms’ average | Source type |
|---|---|---|---|
| 2025 H1 | 3.97 | 13.61 (39 firms) | FCA reported |
| 2025 H2 | 0.00 | 14.31 (41 firms) | FCA reported |
Official observations and clearly labelled calculations from published FCA product figures are shown. Other gaps remain gaps. Raw complaint counts and upheld rates are context only. View FCA release details.
Peer averages are unweighted and exclude this company. Same-category firms may differ in business mix. Raw counts and upheld rates are context only, not quality ratings.
Complaints per 1,000 accounts or policies. Lower can be favourable only when compared with a genuinely similar business.
FCA reportedA raw count. Larger businesses commonly receive more complaints, so this is not a ranking measure.
FCA reportedSource
FCA firm-level complaints data 2025 H2. The FCA source remains authoritative.
Place this legal reporter beside up to two others from the same FCA product category.
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