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Compare financial companies

Choose a category, then select two or three legal reporting firms. Every firm with a current FCA complaint observation in that category is available.

Company categoryFirst firmSecond firmThird firm, optional

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Pensions and decumulation

1 July to 31 December 2025. Each firm is compared with the average of all other current reporters in this category that publish the same indicator.

Complaints opened relative to accounts or policies in force, expressed per 1,000.

FIL Life Insurance Limited1.28−2.97 per 1,000 below the 4.25 category average (45 other firms)

AJ Bell Management Limited3.81−0.38 per 1,000 below the 4.19 category average (45 other firms)

Complaints opened or received by the reporting firm in the period.

FIL Life Insurance Limited517Raw volume is not averaged because company scale differs.

AJ Bell Management Limited1,051Raw volume is not averaged because company scale differs.

Complaints recorded as closed by the reporting firm in the period.

FIL Life Insurance Limited492Raw volume is not averaged because company scale differs.

AJ Bell Management Limited1,043Raw volume is not averaged because company scale differs.

The proportion of closed complaints addressed within three days.

FIL Life Insurance Limited21.54%+3.2 percentage points above the 18.36% category average (53 other firms)

AJ Bell Management Limited37.39%+19.3 percentage points above the 18.06% category average (53 other firms)

Behind Your Money calculation: the sum of the FCA-reported within-three-days and after-three-days-but-within-eight-weeks proportions.

FIL Life Insurance Limited88.82%+3.0 percentage points above the 85.83% category average (53 other firms)

AJ Bell Management Limited99.81%+14.2 percentage points above the 85.62% category average (53 other firms)

The proportion of closed complaints addressed after three days but within eight weeks.

FIL Life Insurance Limited67.28%−0.2 percentage points below the 67.47% category average (53 other firms)

AJ Bell Management Limited62.42%−5.1 percentage points below the 67.56% category average (53 other firms)

The proportion of closed complaints upheld by the reporting firm. This is contextual and not ranked.

FIL Life Insurance Limited46.14%−14.2 percentage points below the 60.31% category average (52 other firms)

AJ Bell Management Limited53.40%−6.8 percentage points below the 60.18% category average (52 other firms)

Company files

This is indicator-level evidence, not an overall rating or recommendation. The Financial Conduct Authority source remains authoritative.