FCA General Insurance Value Measures
Home insurance: claims acceptance
What share of registered claims were accepted?
The FCA identifies inconsistent reporting in home-insurance claims acceptance. We show the published aggregate as neutral evidence and do not rank firms on it.
How to read it
A higher percentage is normally more favourable, but only among genuinely comparable products.
The proportion of registered claims that were accepted.
Contextual indicator
No good or bad colour is applied because this measure is contextual or subject to a material caveat.
Firm-level reports
Where reported values sit
The FCA publishes firm figures in bands. Counts below preserve those bands rather than inventing precise values.
0 - 5%1 firm
45 - 50%1 firm
50 - 55%2 firms
55 - 60%1 firm
60 - 65%6 firms
65 - 70%5 firms
70 - 75%8 firms
75 - 80%7 firms
80 - 85%5 firms
85 - 90%7 firms
90 - 95%7 firms
95 - 100%7 firms
Explore the full product evidence
Switch product variants, inspect all four indicators and see the firm table.
Open home insuranceSource
Financial Conduct Authority, 1 January to 31 December 2025, with a restated 2024 comparison. Snapshot 2026-05-05. UK Open Government Licence for FCA-owned numerical datasets.
Source details