FCA General Insurance Value Measures
Home insurance: claims frequency
How often did policyholders register a claim?
How to read it
This is context, not a quality ranking. Customer mix, cover and events all affect claim frequency.
Claims registered as a proportion of average policies in force.
Contextual indicator
No good or bad colour is applied because this measure is contextual or subject to a material caveat.
Firm-level reports
Where reported values sit
The FCA publishes firm figures in bands. Counts below preserve those bands rather than inventing precise values.
0 - 5%44 firms
5 - 10%11 firms
10 - 15%1 firm
20 - 25%1 firm
Explore the full product evidence
Switch product variants, inspect all four indicators and see the firm table.
Open home insuranceSource
Financial Conduct Authority, 1 January to 31 December 2025, with a restated 2024 comparison. Snapshot 2026-05-05. UK Open Government Licence for FCA-owned numerical datasets.
Source details