FCA General Insurance Value Measures
Motor insurance: claims acceptance
What share of registered claims were accepted?
How to read it
A higher percentage is normally more favourable, but only among genuinely comparable products.
The proportion of registered claims that were accepted.
Directional indicator
Colour direction can be used within this product scope, but it does not establish overall company quality.
Firm-level reports
Where reported values sit
The FCA publishes firm figures in bands. Counts below preserve those bands rather than inventing precise values.
0 - 5%1 firm
65 - 70%1 firm
85 - 90%1 firm
90 - 95%1 firm
95 - 100%49 firms
Explore the full product evidence
Switch product variants, inspect all four indicators and see the firm table.
Open motor insuranceSource
Financial Conduct Authority, 1 January to 31 December 2025, with a restated 2024 comparison. Snapshot 2026-05-05. UK Open Government Licence for FCA-owned numerical datasets.
Source details