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FCA General Insurance Value Measures

Pet insurance: average claims payout

What was the average amount paid per claim?

2025 market aggregate£716Covered for life
Restated 2024 aggregate£724Comparable prior-year figure
Reporting firms2221 present in both years

How to read it

This is context, not a quality ranking. Claim severity and the type of cover can change the average substantially.

Average claim payout, including relevant internal and external claims costs where reported.

Contextual indicator

No good or bad colour is applied because this measure is contextual or subject to a material caveat.

Firm-level reports

Where reported values sit

The FCA publishes firm figures in bands. Counts below preserve those bands rather than inventing precise values.

£0 - 5007 firms
£500 - 100013 firms
£1000 - 15002 firms