FCA General Insurance Value Measures
Travel insurance: claims complaints
How many registered claims led to a complaint?
How to read it
A lower percentage is normally more favourable, subject to reporting and product comparability.
Claims-related complaints as a proportion of registered claims.
Directional indicator
Colour direction can be used within this product scope, but it does not establish overall company quality.
Firm-level reports
Where reported values sit
The FCA publishes firm figures in bands. Counts below preserve those bands rather than inventing precise values.
0 - 5%11 firms
5 - 10%4 firms
10 - 15%2 firms
Explore the full product evidence
Switch product variants, inspect all four indicators and see the firm table.
Open travel insuranceSource
Financial Conduct Authority, 1 January to 31 December 2025, with a restated 2024 comparison. Snapshot 2026-05-05. UK Open Government Licence for FCA-owned numerical datasets.
Source details